Dispensing optician service

• As we are a small team, please email us before coming in to ensure the service is open.
• Due to staff shortages, our service sometimes needs to be closed at short notice.

• We are a walk-in service comprised of a small team so during busy times and clinics there may be a wait to see us.
• If your child has been issued a new prescription and voucher from Great Ormond Street Hospital this can be used at GOSH or at any local optician of your choice.
• Due to staff shortages, we are currently unable to accept any external Hospital Eye Service Vouchers that are not issued by GOSH. Please do not attend the hospital with a prescription or voucher that hasn't been issued by GOSH.

Email (preferred): glasses.dispensing@gosh.nhs.uk

We aim to get back to you within three working days.

Telephone: Please leave a message on 020 7405 9200 Ext-0631

We aim to get back to you within five working days.

Please leave a clear message stating your child’s GOSH number, name, phone number and a brief message.

Please note we can only help with glasses queries.

Address:

Dispensing Optician G03
Ophthalmology
Sight and Sound Building
Great Ormond Street Hospital
London
WC1N 3JH

Under NHS guidelines we can only repair the broken or scratched parts of the most recent NHS spectacles – The NHS do not provide a whole new pair.

Please do not use glue on any parts of the spectacles (including lenses). If glue is used, you may be charged for the repair.

If your child’s glasses are broken, please send them back to us including your child’s full name and GOSH number and return address.

Please send repairs clean, in a case and via recorded delivery.

GOSH can provide one spare pair of glasses at a subsidised cost. The cost will be dependant on your child’s prescription. Please email the team for more information.

Ref: 2025F2442

Last reviewed: April 2025