DocMan Rejection

To ensure that GOSH can receive meaningful Docman rejection feedback from MESH-enabled GP Practices (i.e. SystmOne or EMIS), GOSH has developed this rejection service to support the capturing of all necessary information in a simple format.

When the below link is accessed:

1. A pre-populated email template will open in your default email application**
2. Please complete the email, supplying all information requested
3. The email must originate from an nhs.net email address***
4. Press 'Send', and you are done. You can close this window/tab (however you might want to save it as a Favourite for future use)
5. Your rejection will be processed at GOSH and errors corrected by the relevant specialty. The correspondence will then be resent.

Send GOSH a Docman rejection via email.

This will open a new email in your default client with a populated template.

• If clinical correspondence received by post is believed to be an error, please return to sender with reason enclosed, as is current practice.
• If a default email application has not been previously selected or configured, you may be prompted by a pop-up to select which application to use before the email template is opened. Please select the appropriate option where you currently send emails from your nhs.net email address. Ideally, remember your choice for next time. If you have further issues, please contact your local IT help desk for advice and support.
• For security purposes, all emails that are received from other email addresses, that are non-standard format or that contain attachments to this mailbox will be deleted.
• If you were unable to open a new pre-populated email in your default email client, please refer to the Email Template section below.

If it has not been possible to successfully open a new email via the link provided and send it from your default email client and GP Practice nhs.net email address, please create a new email manually and copy/paste the To, Subject, and Body sections below, then complete the fields as required and send the email.

To: meshprocessing@gosh.nhs.uk

Subject: Rejection of patient correspondence sent electronically by Great Ormond Street.

Body:

Please note: This email template should only be used by MESH GP Practices (i.e. SystmOne or EMIS) to notify GOSH that electronic clinical correspondence is rejected.

If clinical correspondence received by post is believed to be an error, please return to sender with reason enclosed, as is current practice.

Patient correspondence was received electronically from Great Ormond Street Hospital in error by GP Practice using SystmOne or EMIS systems (fill in all details below)

• GP Practice Details
• Patient NHS Number
• GOSH Speciality
• Date/Time correspondence received at GP Practice:

Please indicate the reason(s) for rejection by inserting an “x”
    [ ] Patient no longer or was never registered at this practice
    [ ] Incomplete document
    [ ] Document cannot be viewed

If you have any other helpful information to provide, please respond below.

Thank you for using this rejection service to provide meaningful feedback and improve clinical correspondence.